As an IT Specialist or early-career professional in a similar role, you may support information technology work that helps agencies operate securely and effectively. Your work may include installing, configuring, maintaining, or troubleshooting hardware, software, networks, systems, applications, cybersecurity controls, data tools, and user-facing technology services.
Representative duties may include:
- Install, configure, update, maintain, or troubleshoot hardware, software, operating systems, networks, applications, or related components.
- Monitor computer systems, networks, and applications to identify recurring problems, service interruptions, or user needs.
- Support IT security activities and help protect systems, data, and assets from unauthorized, accidental, or deliberate modification, disclosure, or destruction.
- Assess potential risks, technical challenges, or service issues and help prepare recommendations for mitigation or improvement.
- Prepare technical documentation, reports, user guidance, status updates, and other IT work products.
- Coordinate with internal teams, customers, or partners to resolve issues and keep technology work moving forward.
- Use spreadsheets, collaboration platforms, dashboards, automation, or approved AI-enabled tools, where authorized, to support research, drafting, summarization, data organization, reporting, and workflow improvement.
- Review digital or AI-assisted outputs for accuracy, security, completeness, relevance, and appropriate use before incorporating them into official work.
Depending on the hiring agency, you may also use digital tools, dashboards, automation, and approved AI-enabled tools to support troubleshooting, documentation, system research, cybersecurity awareness, code or script review where authorized, data analysis, and technical communication. Applicants do not need to be AI experts, but should be comfortable learning new tools, using technology responsibly, and adapting to a changing work environment.
